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From167US$ /night
Check-in
20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About Resort

4 Bay Road, Palm Beach, Ostend, New Zealand
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
King Studio
Max:
2 persons
595 sq. feet 
Bed options:
1 King Size Bed
Sea view
Shower
Heating
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Budget Double Room
Max:
2 persons
325 sq. feet 
Bed options:
1 King Size Bed
Sea view
Shower
Heating
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King Room
Max:
2 persons
595 sq. feet 
Bed options:
1 King Size Bed
Sea view
Shower
Heating
Check Prices
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Getting around

Explore a range of transportation options for your spa getaway

City Center
Ostend400 ft
Airports
Auckland (AKL) 29.6 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • Non-smoking rooms
  • Wi-Fi
  • Free parking
  • No pets allowed
  • Security
  • Baggage storage
  • Coffee shop
  • Smoke detectors
  • Key access

Sports & Fitness

  • Mini golf
  • Yoga class

Guest Parking

  • Electric kettle
  • Cookware/ Kitchen utensils

Services

  • Housekeeping
  • Laundry
  • Welcome drink

Dining

  • Restaurant
  • Poolside snack bar
  • Outdoor dining area

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Board games
  • Toys

Spa & Leisure

  • Outdoor swimming pool
  • Beach umbrellas
  • Sun loungers
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa center
  • Sauna
  • Jacuzzi
  • Massage
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Sitting area
  • Patio
  • Garden furniture
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle
  • Cookware/ Kitchen utensils

Media

  • Flat-screen TV
Show more

Location

4 Bay Road, Palm Beach, Ostend, New Zealand
Map view
4 Bay Road, Palm Beach, Ostend, New Zealand
Nearby
Island
Waiheke Island
3900 ft
Garden
Sacred Blessing Sanctuary Gardens
4000 ft
Beach
Little Palm Beach
2800 ft
Restaurants
Arcadia Restaurant
1400 ft
1/39 Palm Road Palm Beach

Reviews and Ratings <br />

Feedback from previous guests about their experience.
42%
loved the resort and would return for another relaxing stay
5.0/10
Guest rating
Rooms
5.4
Location
5.0
Service
5.0
Dining
5.0
Guest reviews
5.0/10
based on 5 reviews
7.8
7.8/10 based on 235 reviews
Elizabeth
United States of America, November  2024
5.0/10

My stay at the resort had its ups and downs. The rooms offered lovely views and overall comfort, but a few details really diminished the experience. Service definitely needs improvement, especially when it comes to timely check-ins and staff assistance. The location is beautiful yet quite challenging to navigate, particularly for those who aren't fit. Dining options were limited, adding to the overall frustration.

Rooms
7.0
The rooms had great views, but there were some maintenance issues that really affected my comfort. Despite being lovely and spacious, little things were off, like the lack of proper bedding and cleanliness in some areas.
Service
5.0
Check-in was frustratingly late, and despite my attempts to get assistance, it felt like customer service was lacking. There were lots of simple requests during my stay that went unfulfilled.
Location
5.0
The resort is perched at the top of a hill. While the views are stunning, getting to and from the reception or out to local transport can be quite a trek, especially for those not in good shape.
Dining
5.0
Dining didn't meet my expectations. The restaurant hours were limited, and I found myself in search of food after learning it wasn't open during my stay.
Facilities
5.0
The facilities were limited, unfortunately. There's a nice pool, but other amenities felt lacking, and maintenance needs attention.
Adam
United States of America, November  2024
5.0/10

The resort offers a lovely view and comfortable bedding, but the dining experience was quite disappointing. The rooms need some maintenance, and mobility issues with the stairs could be a concern for some guests. Although the location is picturesque, it's best to have a rental car for convenience.

Rooms
6.0
The two-bedroom unit was spacious, but it needed a fresh coat of paint. The view was wonderful, and the bedding was comfortable.
Service
5.0
The service at the restaurant was very poor during our dinner experience, with long wait times and mismanaged orders.
Location
7.0
The resort is situated on a hillside with beautiful views but requires a trek up to the reception area and can be a challenge for those with mobility issues.
Dining
5.0
We faced significant delays and issues with our dinner service, which left a sour impression on our overall stay.
Facilities
5.0
The pool was unheated and the spa seemed out of order during our visit. However, the overall environment was quiet.
Charles
United States of America, October  2024
5.0/10

While the resort has a few appealing aspects like comfortable units and gorgeous views, it also faces significant drawbacks such as poor maintenance and limited dining options. The bathrooms desperately need an upgrade, and the service overall falls short of expectations. Additionally, navigating the property can be a challenge, especially at night due to inadequate lighting and maintenance issues in certain areas.

Rooms
6.0
The rooms are comfortable, but the bathrooms could definitely use some updating. I found it a bit inconvenient that there was no ironing board in my unit.
Service
5.0
The service was lacking, particularly in the restaurant where the staff seemed overwhelmed and the food was not up to par.
Location
5.0
The resort is situated at the top of a hill, making it quite tricky for those without a car to access the facilities. It’s not very practical if you rely on public transport.
Dining
5.0
The dining experience was underwhelming; the restaurant's ambiance felt more like a school cafeteria and the food quality was disappointing.
Facilities
5.0
Facilities are limited, and the poorly lit pathways and unmaintained steps by the mini-golf are major hazards.
Jim
United States of America, September  2024
5.0/10

My stay at the resort was disappointing overall. The view from the balcony was truly magnificent, but the lack of proper facilities and maintenance really detracted from the experience. The service was lacking, and the property felt more like a hassle than a retreat. I wouldn't recommend this place unless you're desperate.

Rooms
5.0
The room had a stunning view but was poorly maintained, lacking privacy and basic cleanliness.
Service
5.0
Service was generally inadequate, with slow responses and poor communication regarding restaurant hours.
Location
5.0
The location on a hill provides great views, but it's very steep and not walkable for everyone.
Dining
5.0
Dining was a letdown due to a limited menu and confusing restaurant hours, leaving me without food on my first night.
Facilities
5.0
Facilities like the pool were often overcrowded and not well-maintained, affecting relaxation.
Linda
United States of America, September  2024
5.0/10

The hotel has some beautiful views and the rooms are mostly clean and comfortable. However, the experience was marred by several inconveniences such as lack of privacy, difficult access to the room, and inadequate customer service. The location is steep, making it tough for those without a vehicle, and the dining options could definitely use improvement.

Rooms
5.0
The room I stayed in had a breathtaking view, though it lacked space for more than one person to dine comfortably.
Service
5.0
Customer service seemed lacking, as there was little attention given to housekeeping and maintenance issues.
Location
5.0
The hotel is located on a steep hill, which can be quite challenging to navigate, especially for those without a car.
Dining
5.0
The dining options were very limited, with the restaurant not open when I expected it to be.
Facilities
5.0
The advertised facilities were misleading, with the laundry and reception located at the top of the hill, causing inconveniences.
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20Apr2025Select date
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Rooms and Guests2 Guests, 1 Room